Website Terms & Conditions
Last updated: November 11, 2026
1. About These Terms
These Terms & Conditions govern your use of the Recalibrate Mind Body website and the booking or purchase of services offered by Recalibrate Mind Body.
By using our website or booking one of our services, you agree to these Terms where applicable.
Please read these Terms carefully. If you do not agree with them, please do not use our website or book our services.
2. Business Information
Recalibrate Mind Body is the trading name used by:
Legal name: Katrina Boysen
Trading name: Recalibrate Mind Body
Business structure: Independent professional (trabalhadora independente)
Email: katie@recalibratemindbody.com
Website: www.recalibratemindbody.com
NIF and registered address: see our Legal Information page
3. Our Services
Recalibrate Mind Body offers wellness services and experiences that may include:
Sound healing and sound baths
Private sound healing sessions
Group sound healing sessions
reiki sessions
Workshops
Retreats and special events
Online wellness sessions, where offered
Services may be provided directly by Recalibrate Mind Body or facilitated as part of an event organized by a third-party studio, venue or event organizer.
The precise nature, location, duration, price and booking arrangements for each service will be communicated at the time of booking or in the relevant event description.
We reserve the right to update or modify our services as our offerings develop.
4. Eligibility and Age Requirements
Our services are generally intended for participants aged 14 and over.
Some services or events may have different age requirements, which will be communicated in advance.
Where a participant is under 18, we may require parental or legal guardian consent and may impose additional participation conditions.
5. Bookings
Bookings may be made through:
Our website, where a booking facility is available
Email
WhatsApp
A studio, venue or third-party event organizer's booking platform
Where a booking is made through a third-party organizer, that organizer may be responsible for collecting payment, confirming the booking and communicating its own booking terms.
A booking made directly with Recalibrate Mind Body will be considered confirmed once we have accepted the booking and any required payment has been received, unless we communicate otherwise.
Please ensure that the contact details and booking information you provide are accurate.
6. Prices and Payments
Prices will be communicated before you confirm a booking.
Unless otherwise stated, prices are expressed in euros (€).
Payment is generally due at the time of booking. Accepted payment methods may include bank transfer and MB WAY.
If we introduce additional payment methods or a third-party payment provider, the available methods will be communicated at the time of booking.
Where a booking is made through a studio or event organizer, payment terms may be determined by that organizer and should be checked before booking.
Any applicable taxes will be treated in accordance with the legal requirements applying to the service and our business status at the time of the transaction.
7. Cancellations, Rescheduling and Refunds
Cancellation arrangements depend on the type of service and who is organizing it.
Any applicable cancellation terms will be communicated at the time of booking.
7.1 Private Sessions Booked Directly With Us
If you need to cancel or change a private appointment, please contact us as soon as possible.
We generally prefer to reschedule private sessions rather than cancel them outright. Requests to reschedule or cancel will be considered individually, taking account of the circumstances and the notice provided.
Where possible, we will offer an alternative appointment.
Refunds will be considered in accordance with the circumstances and applicable consumer law. Nothing in this section limits any mandatory statutory right to a refund or withdrawal.
If we need to cancel a private session, you will be offered the choice of:
Rescheduling to a mutually convenient date; or
Receiving a full refund of the amount paid for that session.
7.2 Events, Workshops and Retreats Organized by Recalibrate Mind Body
For events, workshops and retreats organized by us, the event description or booking information will set out the applicable cancellation and refund arrangements.
Because these activities may involve advance venue bookings, preparation and other committed costs, cancellations by participants may not always be eligible for a refund.
However, any cancellation policy will remain subject to applicable statutory consumer rights, including any applicable withdrawal rights or exceptions.
If we cancel an event, we will communicate this as soon as reasonably possible. Depending on the circumstances, participants will be offered an alternative date or a refund of amounts paid to us for the canceled event.
7.3 Sessions at Third-Party Venues or Events
Where we facilitate a session as part of an event organized by a studio, venue or other business, the organizer may be responsible for bookings, payments, cancellations and refunds.
In those circumstances, the organizer's booking and cancellation terms may apply. Please review those terms before purchasing a ticket or making a booking.
7.4 Statutory Consumer Rights
Nothing in these Terms is intended to remove or restrict any consumer rights that cannot lawfully be excluded.
Where a booking is made at a distance, statutory withdrawal rights may apply. Certain services, including some leisure activities provided on a specific date or during a specific period, may fall within a legal exception.
Where a statutory withdrawal right applies, the relevant legal requirements will take precedence over any inconsistent provision in these Terms.
8. Participation and Personal Responsibility
Our services are complementary wellness experiences intended to support relaxation, self-awareness and general well-being.
Participation is voluntary. You are responsible for considering whether a particular activity is appropriate for you and for communicating any relevant concerns before participating.
Some activities may involve sound, vibration, guided relaxation, stillness or other sensory experiences.
If you have hearing sensitivities, relevant hearing conditions, are pregnant, have a relevant heart condition or have another circumstance that may affect your participation, please inform us confidentially before the session.
If you are uncertain whether a session is suitable for you, we encourage you to consult an appropriate healthcare professional before participating.
You may pause or stop participating at any time.
Participants are expected to follow reasonable safety instructions and respect the facilitator, venue and other participants.
9. Wellness Disclaimer
Our services are not medical or psychological treatment and are not intended to diagnose, treat, cure or prevent any medical or mental health condition.
They are not a substitute for professional medical advice, diagnosis or treatment.
Please read our separate Wellness Disclaimer for further information.
10. Photography, Video and Testimonials
We may occasionally take photographs or videos at sessions and events for promotional purposes.
We will request appropriate consent before using identifiable images, videos or testimonials for marketing, website or social media purposes.
Participation in an event does not automatically constitute consent to appear in promotional material.
Where photography or filming is planned, participants will be informed and given a reasonable opportunity to opt out.
We may use professional models for promotional photography or video shoots. Where actual participants are involved, we will seek the appropriate permission.
11. Intellectual Property
All content on our website and in our materials, including text, photographs, graphics, logos, recordings and other original content, belongs to Recalibrate Mind Body or is used with permission, unless otherwise stated.
You may access and use our content for personal, non-commercial purposes.
You may not reproduce, distribute, modify, publish or commercially exploit our content without prior written permission.
12. Third-Party Websites and Services
Our website may contain links to third-party websites, including studios, venues, booking services and social media platforms.
We do not control those websites and are not responsible for their content, services, terms or privacy practices.
Any booking or purchase made through a third party may be subject to that provider's own terms and conditions.
13. Website Availability and Accuracy
We make reasonable efforts to keep our website accurate and available.
However, we do not guarantee that the website will always be uninterrupted, error-free or completely up to date.
We may update, modify or temporarily suspend website content or functionality when necessary.
Nothing in this section limits any rights or remedies available to consumers under applicable law.
14. Liability
We take reasonable care in providing our services and maintaining a safe and respectful environment.
To the extent permitted by law, we are not responsible for losses arising from circumstances outside our reasonable control or from a participant's failure to follow reasonable safety instructions.
Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by law, including liability for fraud, intentional misconduct, or death or personal injury resulting from negligence where such liability cannot lawfully be excluded.
Nothing in these Terms limits mandatory consumer rights or remedies under Portuguese or European Union law.
15. Privacy
We process personal information in accordance with our Privacy Policy.
Please read our Privacy Policy to understand how we collect, use, store and protect personal data.
16. Force Majeure
We are not responsible for delays or failure to perform obligations where the cause is outside our reasonable control, including severe weather, natural disasters, government restrictions, public emergencies, venue closures or other unforeseen circumstances.
Where such circumstances affect a booking or event, we will communicate with affected participants and seek a reasonable solution, subject to applicable consumer rights.
17. Complaints and Alternative Dispute Resolution
If you have a concern or complaint about our services, please contact us first so that we have an opportunity to address it.
Email: katie@recalibratemindbody.com
Where applicable, consumers may also have access to an authorized alternative dispute resolution (ADR) entity in Portugal.
Applicable ADR entity: Centro de Arbitragem de Conflitos de Consumo do Algarve (CIMAAL), www.consumoalgarve.pt. More information about ADR entities in Portugal is available on the Portuguese consumer portal below.
Information about consumer rights and dispute resolution is available through the Portuguese consumer authority:
Information about the Portuguese Electronic Complaints Book is available at:
18. Governing Law
These Terms are governed by the laws of Portugal and applicable European Union law.
Any disputes will be handled by the competent courts in accordance with applicable jurisdiction rules and mandatory consumer protections.
19. Changes to These Terms
We may update these Terms from time to time to reflect changes to our services, business arrangements or legal obligations.
The latest version will be published on our website with the updated date.
20. Severability
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.
21. Contact
If you have questions about these Terms or our services, please contact:
Recalibrate Mind Body
Email: katie@recalibratemindbody.com
Website: www.recalibratemindbody.com